Privacy Notice
1. Who We Are
This website (joannahiuartist.com) is operated by Joanna Hiu Sin Nen (ABN 44 769 221 211), trading as Joanna Hiu Artist, previously known as The Gallery J. We are committed to protecting your personal information and handling it responsibly.
This Privacy Notice explains what personal information we collect, how we use it, and your rights in relation to it. It applies to all visitors to this website and all customers and clients of Joanna Hiu Artist.
2. What Information We Collect
2.1 Information You Give Us
We collect personal information you provide directly, including when you:
Make a purchase or enquiry through our website
Book a workshop or corporate event
Commission a bouquet preservation
Sign up to our email list
Contact us via our contact form
This may include your name, email address, phone number, postal address, wedding date, and any other details you share as part of your enquiry or order.
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically by the tools we use:
Squarespace (website platform): collects standard analytics including pages visited, time on site, device type, and approximate location. See squarespace.com/privacy.
Flodesk (email marketing): collects your email address and engagement data when you subscribe. See flodesk.com/privacy.
ClassBento (workshop bookings): if you book through ClassBento, your data is also subject to their privacy policy at classbento.com.au.
We do not use advertising networks or sell your data to third parties.
3. How We Use Your Information
We use your personal information to:
Process your orders, bookings, and commissions
Communicate with you about your order or enquiry
Send you our email newsletter (only if you have subscribed)
Improve our website and services
Meet our legal and financial obligations
We will only send marketing emails to people who have opted in. You can unsubscribe at any time via the link in any email.
4. International Customers
If you purchase a digital product from outside Australia, your personal information may be processed and stored in Australia. By making a purchase, you consent to this. We handle your information in accordance with the Australian Privacy Act 1988 (Cth).
5. Storage and Security
We store your information through the secure platforms listed above. We do not store payment card details. Payments are processed securely through our payment providers. We take reasonable steps to protect your information, but no internet transmission is 100% secure.
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share it with:
Service providers who help us run our business (website platform, email provider, delivery companies), only as necessary.
Legal or regulatory authorities if required by law.
7. Your Rights
You have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information (subject to legal obligations)
Unsubscribe from our email list at any time
To exercise any of these rights, contact us at joannahiuartist.com/contact.
8. Cookies
Our website uses cookies to function and to improve your experience. By using this website, you consent to cookies in accordance with Squarespace's cookie policy. You can adjust browser settings to refuse cookies, but this may affect site functionality.
9. Updates
We may update this Privacy Notice from time to time. The current version will always be on our website. Significant changes will be communicated to email subscribers.
Questions? Contact us at joannahiuartist.com/contact.